Endurance  Definition(s): The ability of a business or organization to withstand a crisis, disruption or disaster and continue to operate through the event.  Source: Erwood Group

Crisis Management  Definition(s): The overall coordination of an organization’s response to a crisis, in an effective, timely manner, with the goal of avoiding or minimizing damage to the organization’s profitability,

Essential Records  Definition(s): Information systems and applications, electronic and hardcopy documents, references, and records needed to support essential functions during a continuity event. The two basic categories of essential records

Vital Records  Definition(s): Records essential to the continued functioning or reconstitution of an organization during and after an emergency and also those records essential to protecting the legal and financial

Single Point of Failure (SPOF)  Definition(s): Any Configuration Item that can cause an Incident when it fails, and for which a Countermeasure has not been implemented. A SPOF may be

Service Provider  Definition(s):  An organization supplying services to one or more internal customers or external customers.  Source: ITIL

Resilience  Definition(s): The ability to prepare for and adapt to changing conditions and recover rapidly from operational disruptions. Resilience includes the ability to withstand and recover from deliberate attacks, accidents,

Redundancy  Definition(s): The state of having duplicate capabilities, such as systems, equipment, or resources.  Source: FCD-1