Endurance
Definition(s):
The ability of a business or organization to withstand a crisis, disruption or disaster and continue to operate through the event.
Source: Erwood Group
Tooltip Categories: Business Continuity
Crisis Management
Definition(s):
The overall coordination of an organization’s response to a crisis, in an effective, timely manner, with the goal of avoiding or minimizing damage to the organization’s profitability, reputation, and ability to operate.
Source: BCI/DRJ
The manner, methodology and coordination of efforts used by a business or organization to prepare, manage and respond to a crisis, emergency, disruption, or disaster in a timely and efficient manner.
Source: Erwood Group
Essential Records
Definition(s):
Information systems and applications, electronic and hardcopy documents, references, and records needed to support essential functions during a continuity event. The two basic categories of essential records are emergency operating records and rights and interest records. Emergency operating records are essential to the continued functioning or reconstitution of an organization. Rights and interest records are critical to carrying out an organization’s essential legal and financial functions and vital to the protection of the legal and financial rights of individuals who are directly affected by that organization’s activities. The term “vital records” refers to a specific sub-set of essential records relating to birth, death, and marriage documents.
Source: FCD-1
Erwood Group:
Vital Records
Definition(s):
Records essential to the continued functioning or reconstitution of an organization during and after an emergency and also those records essential to protecting the legal and financial rights of that organization and of the individuals directly affected by its activities.
Source: BCI/DRJ
Single Point of Failure (SPOF)
Definition(s):
Any Configuration Item that can cause an Incident when it fails, and for which a Countermeasure has not been implemented. A SPOF may be a person, or a step in a Process or Activity, as well as a Component of the IT Infrastructure. See Failure.
Source: ITIL
Service Provider
Definition(s):
An organization supplying services to one or more internal customers or external customers.
Source: ITIL
Service Level Agreement (SLA)
Definition(s):
Represents a commitment between a service provider and one or more customers and addresses specific aspects of the service, such as responsibilities, details on the type of service, expected performance level (e.g., reliability, acceptable quality, and response times), and requirements for reporting, resolution, and termination.
Source: NIST NIST SP 800-47 Rev. 1 under service-level agreement
A formal agreement between a service provider (whether internal or external) and their client (whether internal or external), which covers the nature, quality, availability, scope and response of the service provider. The SLA should cover day- to-day situations and disaster situations, as the need for the service may vary in a disaster.
Source: BCI/DRJ
Resilience
Definition(s):
The ability to prepare for and adapt to changing conditions and recover rapidly from operational disruptions. Resilience includes the ability to withstand and recover from deliberate attacks, accidents, or naturally occurring threats or incidents.
Source: FCD-1
Redundancy
Definition(s):
The state of having duplicate capabilities, such as systems, equipment, or resources.
Source: FCD-1
High Availability
Definition(s):
A failover feature to ensure availability during device or component interruptions.
Source: NIST NIST SP 800-113
An approach or design that minimizes or hides the effects of configuration item failure on the users of an IT service. High availability solutions are designed to achieve an agreed level of availability and make use of techniques such as fault tolerance, resilience and fast recovery to reduce the number of incidents, and the impact of incidents.
Source: ITIL