Crisis Management


The overall coordination of an organization’s response to a crisis, in an effective, timely manner, with the goal of avoiding or minimizing damage to the organization’s profitability, reputation, and ability to operate.

 Source: BCI/DRJ

The manner, methodology and coordination of efforts used by a business or organization to prepare, manage and respond to a crisis, emergency, disruption, or disaster in a timely and efficient manner. 

 Source: Erwood Group

Crisis management is the process by which an organization deals with a major event that threatens to harm the organization, its stakeholders, or the general public. It involves a range of activities, from formulating a plan of action to implementing it and evaluating its effectiveness. Crisis management is a key component of organizational resilience and business continuity.