Tooltip Tags: ITIL
Definition(s):
Any Configuration Item that can cause an Incident when it fails, and for which a Countermeasure has not been implemented. A SPOF may be a person, or a step in a Process or Activity, as well as a Component of the IT Infrastructure. See Failure.
Source: ITIL
Definition(s):
An organization supplying services to one or more internal customers or external customers.
Source: ITIL
Definition(s):
A failover feature to ensure availability during device or component interruptions.
Source: NIST NIST SP 800-113
An approach or design that minimizes or hides the effects of configuration item failure on the users of an IT service. High availability solutions are designed to achieve an agreed level of availability and make use of techniques such as fault tolerance, resilience and fast recovery to reduce the number of incidents, and the impact of incidents.
Source: ITIL
Definition(s):
The day-to-day execution, monitoring and management of business processes.
Source: ITIL
Definition(s):
The objective of a business process, or of the business as a whole.
Source: ITIL
Definition(s):
Proven activities or processes that have been successfully used by multiple organizations.
Source: ITIL
Definition(s):
The recorded state of something at a specific point in time.
Source: ITIL
The root node of an Extensible Configuration Checklist Description Format (XCCDF) benchmark document; may also be the root node of an XCCDF results document (the results of evaluating the XCCDF benchmark document).
Source: NIST
Definition(s):
Use of information technology to direct an incoming telephone call to the most appropriate person in the shortest possible time. ACD is sometimes called Automated Call Distribution.
Source: ITIL
Definition(s):
Inspection and analysis to check whether a standard or set of guidelines is being followed, that records are accurate, or that efficiency and effectiveness targets are being met.
Source: ITIL