Endurance  Definition(s): The ability of a business or organization to withstand a crisis, disruption or disaster and continue to operate through the event.  Source: Erwood Group

Crisis Management  Definition(s): The overall coordination of an organization’s response to a crisis, in an effective, timely manner, with the goal of avoiding or minimizing damage to the organization’s profitability,

Single Point of Failure (SPOF)  Definition(s): Any Configuration Item that can cause an Incident when it fails, and for which a Countermeasure has not been implemented. A SPOF may be

Service Provider  Definition(s):  An organization supplying services to one or more internal customers or external customers.  Source: ITIL

Hot Site  Definition(s): A fully operational offsite data processing facility equipped with hardware and software, to be used in the event of an information system disruption.  Source: NIST CNSSI 4009-2015 from NIST

Warm Site  Definition(s): An environmentally conditioned work space that is partially equipped with information systems and telecommunications equipment to support relocated operations in the event of a significant disruption.  Source:

Cold Site  Definition(s): A backup facility that has the necessary electrical and physical components of a computer facility, but does not have the computer equipment in place. The site is

Call Tree  Definition(s): A document that graphically depicts the calling responsibilities and the calling order used to contact management, employees, customers, vendors and other key contacts in the event of