Crisis Management Definition(s): The overall coordination of an organization’s response to a crisis, in an effective, timely manner, with the goal of avoiding or minimizing damage to the organization’s profitability,
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Vital Records Definition(s): Records essential to the continued functioning or reconstitution of an organization during and after an emergency and also those records essential to protecting the legal and financial
Service Level Agreement (SLA) Definition(s): Represents a commitment between a service provider and one or more customers and addresses specific aspects of the service, such as responsibilities, details on the
Hot Site Definition(s): A fully operational offsite data processing facility equipped with hardware and software, to be used in the event of an information system disruption. Source: NIST CNSSI 4009-2015 from NIST
Warm Site Definition(s): An environmentally conditioned work space that is partially equipped with information systems and telecommunications equipment to support relocated operations in the event of a significant disruption. Source:
Cold Site Definition(s): A backup facility that has the necessary electrical and physical components of a computer facility, but does not have the computer equipment in place. The site is
Call Tree Definition(s): A document that graphically depicts the calling responsibilities and the calling order used to contact management, employees, customers, vendors and other key contacts in the event of
Assembly Area Definition(s): The designated area at which employees, visitors, and contractors assemble if evacuated from their building/site. Source: BCI/DRJ
Business Unit Coordinator Definition(s): A staff member appointed by a business unit to serve as the liaison person responsible for all BCM direction and activities within the unit. Source: BCI/DRJ
Business Unit Definition(s): A business unit within an organization e.g. branch/ division. Source: BCI/DRJ